Before you contact technical support
If you haven't found a solution to your problem in Online Help, Knowledge Base or other sources, create a request to Kaspersky technical support. For more information about the support rules, see this article.
Before contacting Technical support, make sure your have a valid license in your Kaspersky CompanyAccount. For more information, see this article.
Before contacting Technical support, make sure your have a valid license in your Kaspersky CompanyAccount. For more information, see this article.
What is your question about?
Нет результатов
Users found these articles and resources helpful:
Information to provide for contacting Kaspersky technical support regarding Kaspersky Endpoint Security for Windows
To make processing of your request faster and minimize additional information requests, when creating a request:
- Describe the actions that caused the issue.
- Attach screenshots or a video to illustrate the issue.
- Provide the following additional information:
- Kaspersky Get System Info report generated on the host on which the issue occurs with the Include Windows event logs option enabled. For instructions, see this article.
- Kaspersky Endpoint Security event log in the EVT or EVTX format. For instructions, see this article.
- Export of the CFG configuration file from the affected host or export of the KLP policy, which is active on the affected host.
- Send a request to Kaspersky technical support through CompanyAccount.