Before you contact technical support
If you haven't found a solution to your problem in Online Help, Knowledge Base or other sources, create a request to Kaspersky technical support. For more information about the support rules, see this article.

Before contacting Technical support, make sure your have a valid license in your Kaspersky CompanyAccount. For more information, see this article.
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Information to provide for contacting Kaspersky technical support regarding Kaspersky Endpoint Security for Windows

To make processing of your request faster and minimize additional information requests, when creating a request:

  1. Describe the actions that caused the issue.
  2. Attach screenshots or a video to illustrate the issue.
  3. Provide the following additional information:
    1. Kaspersky Get System Info report generated on the host on which the issue occurs with the Include Windows event logs option enabled. For instructions, see this article.
    2. Kaspersky Endpoint Security event log in the EVT or EVTX format. For instructions, see this article.
    3. Export of the CFG configuration file from the affected host or export of the KLP policy, which is active on the affected host.
  4. Send a request to Kaspersky technical support through CompanyAccount.